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CIS-ITSM Practice Questions

Certified Implementation Specialist - IT Service Management Exam Practice Test


Total 35 Pages
Total 172 Questions

CIS-ITSM Practice Questions

Question# 1

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet this requirement?
Choose the Choices:


Question# 2

Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
Choose the Choices:


Question# 3

An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. Which lead object - level permission will the administrator need to provide to these users?
Choose the Choices:


Question# 4

What are three capabilities of Collaborative Forecasting? (Choose three.)
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Question# 5

Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?
Choose the Choices:


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