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ITIL-4-Specialist-Monitor-Support-Fulfil Practice Questions

ITIL-4-Specialist-Monitor-Support-Fulfil Practice Questions

Question# 1

Which types of incidents do NOT usually require on individual review upon resolution?

Question# 2

What is the FIRST step in the incident handling and resolution process that helps identify the team responsible for the failed Cis and/or services?

Question# 3

The service management team is analysis different practices, products, and service to map relevant value streams for further improvements. They are currently looking at the incident management value stream. Which of the following statement is CORRECT?

Question# 4

An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge - sharing between teams and individuals. Which of the following statements a CORRECT?

Question# 5

How is service configuration management system used for incident handling and resolution?

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ITIL-4-Specialist-Monitor-Support-Fulfil Practice Questions

ITIL-4-Specialist-Monitor-Support-Fulfil Practice Questions

Question# 1

Which types of incidents do NOT usually require on individual review upon resolution?

Question# 2

What is the FIRST step in the incident handling and resolution process that helps identify the team responsible for the failed Cis and/or services?

Question# 3

The service management team is analysis different practices, products, and service to map relevant value streams for further improvements. They are currently looking at the incident management value stream. Which of the following statement is CORRECT?

Question# 4

An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge - sharing between teams and individuals. Which of the following statements a CORRECT?

Question# 5

How is service configuration management system used for incident handling and resolution?

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