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ITSM20FB Practice Questions

ITSM20FB Practice Questions

Question# 1

A company decides to apply the principle of continual improvement. Which action would result from this decision?

Question# 2

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

Question# 3

What defines Service Quality?

Question# 4

What data is recorded when an incident is reported to the Service Desk?

Question# 5

What is the difference between a process owner and a process manager?

Note:

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ITSM20FB Practice Questions

ITSM20FB Practice Questions

Question# 1

A company decides to apply the principle of continual improvement. Which action would result from this decision?

Question# 2

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

Question# 3

What defines Service Quality?

Question# 4

What data is recorded when an incident is reported to the Service Desk?

Question# 5

What is the difference between a process owner and a process manager?

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ITSM20FB EXAM

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